To Our Valued Security First Customers:
In order to help keep our customers, employees, and communities safe in our Nation’s rapidly evolving fight to slow the spread of the COVID-19 virus, we are implementing changes to our procedures that may impact the way you typically do your banking business with us. These decisions were not made lightly and have been made in accordance with health authorities’ social-distancing recommendations, and in conformance with our 95-year history of always doing what is best for you, our customer. We feel it is best and most prudent to be proactive and get ahead of COVID-19 rather than take the risk of waiting to see what happens.
Please rest assured we have all the technical and capital resources we need to keep our bank up and running. With our state-of-the art technology, remote work capability and ability to rotate our highly trained, top notch team, we will always continue to meet all your banking needs just as we always have.
Therefore, the following changes will be effective March 18, 2020:
In Bank Lobby Transactions: We will be closing our lobbies to all normal traffic beginning at the normal close of business today, Tuesday, March 17th. While our lobbies are closed, we will be relying on our drive-ups, telephones and top-notch online and mobile banking systems to keep your transactions as convenient as possible, while allowing us to comply with social-distancing recommendations. We will also allow in person visits when necessary on an appointment basis.
We realize this may impact the way you typically transact with us. Don’t worry though – we will remain open for our regular business hours and all of our loan, deposit, insurance and investment services will remain fully available. And, we will continue to provide the same great service you deserve. Most importantly, we will continue to answer your calls! Please call us if you prefer to handle your banking, insurance and investments by phone, we’d love to hear from you!
Transactions Currently Conducted in our Lobbies – including Deposits, Withdrawals, Payments, Check Cashing, Cash Advances, Wires, Money Order Purchases, etc.: Our lobbies will be closed, but our drive-ups will remain open for all our typical lobby transactions. You may also drop deposits/payments off in any of our night drops, which are in our drive-up lanes and will be checked each morning and throughout the day. If you need to meet with a Security First team member in person, please call ahead to schedule an appointment.
Transactions Currently Conducted in our ALMONT Lobby – unfortunately, our Almont does not have a drive-up option. However, we will continue to check the Almont night drop box as usual. Please call our New Salem office at 701-843-7521 for further detail or with any question or concerns.
Business Change Orders: Whenever possible, we will transact change orders through our drive-up windows. If your change order is large or you simply wish for your order to be ready upon your arrival at our bank, please call ahead and a Security First team member will have the order ready when you arrive.
Online Transactions: We already have one of the best online banking platforms around! If you aren’t currently taking advantage of our online or mobile banking solutions, we’d love to set you up! Simply go to our website to Enroll or call a Personal Banker, who will happily set you up with online and/or mobile access and walk you through the basics. Whether you prefer to log in on a desktop computer, a tablet or your phone – we have you covered! You can transfer funds, view transactions, make payments and even deposit checks! And, all these services, including mobile deposit, are FREE!
Loans: Our loan officers will be fully available by phone or e-mail. Did you know that many of our loans can be electronically signed from your computer or smart device? It’s simple and takes just a few minutes. If you prefer not to sign documents electronically, or if your documents include a mortgage to be notarized, you can easily sign documents through our drive up. If you need to transact your business in person, please contact your Loan Officer to set up an appointment.
Insurance: Our Insurance Agents and Customer Service Representatives will be fully available by phone and by e-mail. If you need to drop off a payment or sign a document, you may do so through our Security First Bank drive-up windows. If you need to transact your business in person, please contact your Agent to set up an appointment.
Investments: Our Financial Advisors will be fully available by phone and by e-mail. If you need to drop off a check or sign a document, you may do so through our Security First Bank drive-up windows. If you need to transact your business in person, please contact your Financial Advisor to set up an appointment.
New Accounts: If you would like to open a new account, simply call a Personal Banker. Our Personal Bankers will ask you a few questions, so they can quickly prepare the new account papers for you and then you can swing through our drive-up to sign. If you need to open an account in person, please contact a Personal Banker to set up an appointment.
Safe Deposit Box Access: If you would like to access your Safe Deposit Box, simply call ahead to schedule an appointment, so we can ensure you have plenty of time, as well as social distance from others, while accessing your safe deposit box.
ATM Fees: Did you know you have access to more than 32,000 free ATM’s? Security First is part of the MoneyPass network, which is a nationwide network of fee-free ATMs. There are over 45 just in the Bismarck Mandan area! We also have free ATMs located on the side of each Security First Bank building and throughout our communities.
As always, we would like to sincerely thank you for choosing Security First! We know this is a very challenging situation and many of you may be feeling overwhelmed, but please know that all of us at Security First Bank, Security First Agency and Security First Wealth Management will always here for you! Together, we will all get through these times and when this is over, together we will look back on this knowing we as a Nation are stronger than ever. If you have any questions or concerns with any of the above changes, or if you are facing a financial difficulty that we may be able to help with, please call us. And, please like us on Facebook and check back here for future updates. Most of all, please know we will always be here for you!
Jim Goetz Sarah Getzlaff
Chairman Chief Executive Officer